SHIPPING & RETURNS
SHIPPING POLICY
All customer information is absolutely confidential when purchasing at Cum shop.
By default, shipped goods will be carefully and discreetly packaged in paper boxes. The name of the goods sent will default to clothing or accessories, with no product information on the package. The shop's name is 'Clothing accessories'.
Cum Shop receives same-day express delivery in the Ho Chi Minh City area. Delivery fee depends on distance and will be calculated according to Ahamove rates.
Nationwide delivery, shipping unit GHTK. Delivery time is 1-5 days for provinces and cities in Vietnam
WARRANTY POLICY
Cum Shop offers a 1-for-1 product warranty within 7 days from the time the customer receives the product, in case the product is defective due to the manufacturer, does not work as described, or sent the wrong product. .
Returns are not accepted in other cases.
Please record the video of unboxing and testing the product, and keep the box and accompanying accessories and manual to facilitate the return process if an error occurs.
Return process:
B1: Customer sends the product back to the shop (the shop supports placing orders)
B2: Shop checks errors and reports back
B3. The shop sends new products back to the customer (the shop bears 100% shipping costs).
In case the product is not defective as reported by the customer, the shop will return the product to the customer (customer pays all shipping costs).
Cum Shop is always enthusiastic to support customers and is responsible for warranty if the product reaches the customer is not good. We hope that customers will stay calm, coordinate to support the shop and receive their benefits in the most effective and convenient way for both parties.